Complete customization capabilities
Customize your workflows, customer portal, agent roles and more to make the helpdesk truly yours.
Customize the look and layout of your support portal with full CSS customization and ready-made themes.
Customize agent roles
Give differential permissions for access and actions according to the roles and responsibilities of agents.
Custom ticket forms
Collect information relevant and important to your business by adding and modifying fields in the ticket form.
Use your own vanity URL for your support portal and provide a seamless customer experience.
Build and integrate custom apps to carry out workflows that are unique to your business.
Provide personalised support for different customers by classifying them based on their support needs.