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Our Services

Need help with your Freshservice or Freshdesk

deployment? 

As a certified Freshworks implementation partner, we specialize in delivering tailored implementation, customization, and automation solutions across the Freshworks suite. We're here to help!

 

Our team brings deep expertise in Freshservice, Freshdesk and Freshchat, enabling organizations to streamline IT service management, enhance customer engagement, and achieve end-to-end automation through intelligent integrations and chatbot deployment. 

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Freshservice Implementation & ITSM Expertise

 

We offer comprehensive Freshservice deployment services, covering all core ITSM modules:

  • Incident, Problem, Change & Release Management: Streamlined workflows aligned with ITIL best practices.

  • Asset Discovery & CMDB Configuration: Automated asset discovery and robust configuration management to maintain a reliable CMDB.

  • Service Catalog & Request Fulfillment: Customizable service catalogs that simplify user requests and improve service delivery.

  • Automation & Orchestration: Smart workflows and rule-based automation to reduce manual effort and improve response times.

Our team ensures that your Freshservice environment is not only functional but optimized for scalability, compliance, and operational efficiency.

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Freshdesk Implementation

 

We specialize in deploying Freshdesk tailored to your business needs, ensuring seamless integration with existing systems:

  • Workflow Optimization: Our team configures automation rules, SLAs, and ticket workflows to streamline support operations and boost agent productivity.

  • Custom Setup & Branding: We personalize your Freshdesk portal with custom themes, domains, and user roles to reflect your brand identity and operational structure.

  • Knowledge Base Development: We build intuitive self-service portals with categorized articles, FAQs, and solution templates to reduce ticket volume.

  • Training & Support: We provide hands-on training for agents and admins, along with ongoing support to ensure long-term success and platform adoption.

Agentic AI Chatbot Deployment

 

  • WhatsApp Chatbot Deployment: We build and deploy rule-based and generative AI chatbots on WhatsApp for seamless customer engagement.

  • System Integration: Our chatbots connect with internal systems like CRM, ERP, and HR platforms, enabling real-time data access and automated workflows.

  • Agentic AI Capabilities: We design bots that act as autonomous agents, capable of performing tasks, escalating issues intelligently, and driving operational efficiency.

  • Personalized Experiences: Chatbots deliver context-aware conversations, improving customer satisfaction and reducing manual workload.

  • Scalable & Secure: Solutions are built for high scalability and compliance, ensuring reliability across large user bases.

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Enterprise Automation and Integration

 

  • End-to-End Workflow Automation: We enable seamless automation by integrating Freshservice with enterprise platforms like SAP, Oracle, and Microsoft.

  • Enterprise Service Management: We bring other lines of business like HR, Finance, Marketing Facilities into your service management platform, with their own separate workspace and data restrictions.

  • REST API Expertise: Our team leverages REST APIs to connect Freshservice with internal applications, ensuring secure and reliable data exchange.

  • Custom Business Logic: Implement tailored workflows and automation rules to match your organization’s processes and compliance requirements.

Freshworks Developer Kit - Custom Apps

 

  • Custom App Development: We leverage the Freshworks Developer Kit (FDK) to build tailored apps across the Freshworks product suite, enhancing functionality and user experience.

  • API & Webhook Integration: Our apps connect with external systems via REST APIs and webhooks, enabling real-time data exchange and process automation.

  • UI Extensions & Widgets: We create custom UI components and widgets within Freshdesk, Freshservice, and other modules for improved usability and workflow efficiency.

  • Marketplace-Ready Solutions: Apps are developed to meet Freshworks Marketplace standards, ensuring scalability and compliance.

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Partner Support and Training

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  • Comprehensive Training: We provide hands-on training for admins, agents, and end-users across the entire Freshworks stack, ensuring smooth adoption and maximum ROI.

  • Configuration Support: Our experts provide support for your custom setup, workflow design, and automation rules.

  • Best Practices Guidance: We share proven strategies for ticket management, SLA configuration, and reporting to optimize performance.

  • Real-Time Support: Available on Microsoft Teams for quick collaboration and troubleshooting, ensuring minimal downtime.

  • Responsive Service: Our team guarantees fast turnaround times for queries and configuration changes, keeping your operations running efficiently.

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